You may be reviewing your security priorities, planning a change, preparing for disruption or looking for help with a specific concern. You do not need to know the name of a service before getting in touch.
A short explanation of your situation helps us understand what matters. Include the business service involved, the decision you need to make and any relevant timeframe. We can then discuss an appropriate scope and the people who should be involved.
2232 Dell Range Blvd, Suite 303
Cheyenne, WY 82009
START THE CONVERSATION
How can we help?
All four fields are required. Please provide a number where we can reach you.
WHAT HAPPENS NEXT
From first message
to a clearer next step.
01
Understand the context
We use your message to understand the concern, the systems involved and what you want to achieve. A clear business question is a useful starting point.
02
Discuss the right scope
We can clarify priorities, available evidence and who should join the conversation. Your internal IT team or existing service provider can be part of the discussion.
03
Agree the way forward
Before an engagement starts, responsibilities, deliverables, timing and access requirements need to be agreed. The next step should be clear to everyone involved.
NOT SURE WHERE TO BEGIN?
Start with what
is on your mind.
These are examples of the conversations you can bring to us. Choose the one closest to your situation or describe your own.
“We need a clearer view of our risk.”
Tell us which business services matter most and what you already know about your security controls. We can discuss a focused assessment and the information needed to identify useful priorities.
Describe the workflow, tools, intended users and information involved. This gives us a starting point for discussing access, data handling and security decisions before or during a rollout.
Let us know which service you need to recover, the interruption you can tolerate and whether you have tested restoration. We can discuss readiness planning, response exercises or recovery review.
Use a trusted device and a safe contact route. Share a brief description and a callback number. Avoid sending passwords or detailed evidence through this form. Any incident response availability and engagement must be confirmed directly.
If you suspect that an email account or device is compromised, use a previously trusted route to reach us. A brief summary and a safe callback number are enough for an initial enquiry. Preserve detailed evidence for an agreed secure channel.
Submitting this form does not begin an emergency engagement or confirm immediate response availability.
BEFORE YOU SEND
A few helpful answers.
Do I need to choose a service before contacting you?
No. Describe the business concern and the decision you need help with. We can discuss which service or scope may be appropriate, including the information needed to take the next step.
Can my IT team or provider join the conversation?
Yes. Including the people who understand your environment can make the discussion more useful. We can agree what input is needed from your business, internal IT team, managed service provider or implementation partner.
What information should I avoid sending through the form?
Do not submit passwords, access tokens, recovery keys, confidential customer information or detailed incident evidence. Start with a short description. If more sensitive information is needed, agree a suitable channel first.
Does an enquiry commit us to an engagement?
No. The form starts a conversation. Scope, responsibilities, deliverables and commercial terms need to be agreed separately before an engagement begins.
Can we arrange a meeting?
Use the form to explain what you would like to discuss and mention your preferred time zone or availability. Meeting arrangements and the appropriate format can then be confirmed directly.
Is the listed address suitable for an unannounced visit?
Please contact us before arranging a visit or sending anything that requires a named recipient. The address provides company contact information; meeting and delivery arrangements should be confirmed first.
LOOKING FOR A LITTLE MORE CONTEXT?
Get to know Ransom Secure.
Our purpose
Why we connect cybersecurity decisions with business continuity and the work your organisation needs to do.